Sales Final & Returns Policy

1) All Sales Final Items (No Returns / No Refunds)

Unless required by law, ALL SALES ARE FINAL. We do not accept returns, refunds, or exchanges once an item is purchased. This includes, but is not limited to:

• Clearance, liquidation, closeout, discontinued, scratch-and-dent, open-box, floor models, or “as-is” items
• Special orders, custom orders, and items ordered specifically for you
• Gift cards, delivery fees, installation/haul-away fees, service fees, extended warranties, and protection plans
• Parts and accessories
• Any item marked “Sales Final,” “Final Sale,” “No Returns,” or “As-Is” on the receipt, invoice, website, or signage

2) Exchanges

We do not offer exchanges.

Exception: Puffy brand mattresses may be eligible for exchange/return only as defined by Puffy’s policies. Any Puffy eligibility, timelines, fees, and requirements are governed by Puffy and may require direct coordination with Puffy.

3) If There’s a Problem (Damage or Defect)

If your item is damaged or defective, we will help coordinate a resolution when applicable, which may include:

• Manufacturer warranty service (most new appliances are covered by a manufacturer warranty)
• Repair or parts replacement as permitted by the manufacturer
• Replacement only if approved by management and/or supported by the manufacturer’s policies and inventory availability

4) Delivery / Pickup Inspection and Damage Reporting (24 Hours)

• Delivered items: Please inspect your product at delivery. Any visible damage must be noted on the delivery paperwork before the delivery team leaves.
• Pickup items: Please inspect your product before leaving the store/warehouse.

Hidden/concealed damage or operational issues must be reported within 24 hours delivery or pickup. After 24 hours, issues may need to be handled through the manufacturer’s warranty or service process.

5) No Returns for Certain Conditions

We cannot accept returns, refunds, or exchanges for issues related to:

• Incorrect measurements or fit (doorways, stairwells, cabinet cutouts, water hookups, venting, electrical, etc.)
• Customer preference (color, comfort, “changed my mind,” etc.)
• Damage after delivery/pickup (including dents/scratches from moving)
• Improper installation, incorrect utilities, or failure to follow product requirements
• Missed delivery appointments or inability to accept delivery during the scheduled window (re-delivery fees may apply)

6) Cancellations

Orders may only be canceled before the item is processed for delivery or pickup and/or before a special order is placed with the vendor. Approved cancellations may be subject to:

• Vendor cancellation fees, processing fees, and/or restocking fees
• Special orders and “sales final” items generally cannot be canceled once ordered

7) Refund Method (If Any Refund Is Owed)

If a refund is required by law or otherwise approved in writing, refunds are issued to the original payment method when possible. Processing times vary by payment provider.

8) Re-Stocking Fee

If a refund is approved by management a re-stocking fee of up to 35% may apply.

9) Policy Updates

We reserve the right to update this policy at any time. The policy in effect at the time of purchase applies.

Questions? Contact us at 806-319-5272 or info@lubbockdiscountmattress.com before purchase.

Shipping Policy / Delivery Policy

Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Please Note: Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 7% sales tax.